Here are some helpful information for customers ordering to countries in Europe. Please check back regularly for updates.
Will there be possible delays with my orders or returns?
Your orders and returns may face potential delays. Please use tracking information to confirm status. Further kindly email firstname.lastname@example.org
You may be required to provide additional information to DHL when your order arrives. This varies per country/region and will be updated regularly.
Greece – Your local tax ID must match the name on your passport.
Italy - Fiscal ID code is needed for orders over 150 EUR.
Germany – If your return is over 1,000 EUR, please contact us at email@example.com for assistance.
Portugal – National Tax ID and proof of purchase will be requested
Spain - Fiscal tax ID and proof of purchase for purchases over 150 EUR
Do I need to complete new paperwork if I want to return my purchase?
You now need to complete and sign three returns proforma invoices and hand these to the driver to attach to the outside of the box or take three copies to your local DHL Service Point.
Please be aware that your return may face delays if you don't include three copies of the proforma invoice.
If you didn’t receive three copies when you initially ordered or have lost the paperwork, please contact us.