Should you wish to return a garment please do so within 14 days from receipt of your goods.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please see Returns and Refunds Policy

If you receive damaged or defective products please email store@michaelbrowne.eu and submit photo images of the damaged or defective products. All damages must be reported within 48 hours of receipt. For the fastest service, please provide the order number along with your email address and phone number. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

If you’re returning the product because we made an error, please email us and we’ll promptly send you a prepaid shipping label to return the product to us.

UK orders will take around 1-2 days once dispatched. International orders could take around 3-7 business days to arrive once dispatched. We will send you a confirmation email/tracking number in due course. Delivery details will be provided in your confirmation email.

Non-UK customers: prices shown now include 20% UK VAT which will be deducted at checkout. Local taxes and duties applicable.

For EU customers, please kindly note you will be charged local VAT. Please check with your local tax authority to find out what the rate of VAT is in your country.

Here are some helpful information for customers ordering to countries in Europe. Please check back regularly for updates.

Will there be possible delays with my orders or returns?

Your orders and returns may face potential delays. Please use tracking information to confirm status. Further kindly email store@michaelbrowne.eu

You may be required to provide additional information to DHL when your order arrives. This varies per country/region and will be updated regularly.

Greece – Your local tax ID must match the name on your passport.

Italy - Fiscal ID code is needed for orders over 150 EUR.

Germany – If your return is over 1,000 EUR, please contact us at store@michaelbrowne.eu for assistance.

Portugal – National Tax ID and proof of purchase will be requested

Spain - Fiscal tax ID and proof of purchase for purchases over 150 EUR

Do I need to complete new paperwork if I want to return my purchase?

You now need to complete and sign three returns proforma invoices and hand these to the driver to attach to the outside of the box or take three copies to your local DHL Service Point.

Please be aware that your return may face delays if you don't include three copies of the proforma invoice.

If you didn’t receive three copies when you initially ordered or have lost the paperwork, please contact us.

You can message us through our contact page . We will be happy to assist you.